Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused and, where applicable, with the original tags and packaging. You will also need proof of purchase.

How to Request a Return

You can submit a return request through your customer account at account.atelierdugolfe.com. Log in using the email address associated with your order and select the order you would like to return.

If you are unable to submit a return request through your customer account, please contact us at info@atelierdugolfe.com.

Please do not send any items back before your return request has been approved. Once your return has been accepted, you will receive further instructions on how and where to return your item. Returns sent without prior approval may not be accepted or processed.

Unless the item is damaged, defective or incorrectly delivered, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable, except where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible after receiving it. If your item is damaged or defective, or if you have received the wrong item, please contact us as soon as possible at info@atelierdugolfe.com.

Please include your order number and clear photographs showing the item and the issue. We will review the situation and work with you to find an appropriate solution, such as a replacement or refund where applicable.

Exceptions

Personalised or custom-made products may not always be eligible for return, except where the product is damaged, defective or incorrectly delivered, or where you are otherwise entitled to return the product under applicable law.

Please contact us if you have any questions about whether a particular item is eligible for return.

Gift cards cannot be returned, except where required by applicable law.

Exchanges

If you would like a different size or another item, please contact us at info@atelierdugolfe.com. In most cases, the fastest way to receive the item you want is to return the original item in accordance with our return process and place a new order separately.

Right of Withdrawal for European Union Consumers

Where the statutory right of withdrawal applies, consumers in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without having to provide a reason.

To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw within this period. You can contact us at info@atelierdugolfe.com.

After notifying us of your decision to withdraw, you will receive further return instructions. You may handle and inspect the item only to the extent necessary to establish its nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

The statutory exceptions to the right of withdrawal remain applicable, including for certain goods made to the consumer's specifications or clearly personalised.

Refunds

Once we have received and reviewed your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

If you validly exercise your statutory EU right of withdrawal, the cost of the original standard delivery will also be refunded where required by applicable law. Any additional delivery costs resulting from your choice of a more expensive delivery method do not have to be refunded.

If more than 15 business days have passed since we confirmed your approved refund and you have not yet received it, please contact us at info@atelierdugolfe.com.